Frequently Asked Questions

Straight answers,
before you have to ask.

Can't find what you're looking for? Get in touch — we're happy to clarify how delivery assurance can help with your specific context.

What problems does Delivery Assurance solve?
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It helps leaders answer:

  • Is the status we are being shown the real status?
  • Will this programme deliver the benefits the business case promised?
  • Where is delivery risk building that no one has escalated?
  • What do we fix first — and who owns it?
Who do you work with?
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CIOs and technology executives — newly appointed and long-established — along with CFOs, boards and audit committees, and PE operating partners. Typically they are accountable for a major technology or finance transformation and need a view of delivery health that doesn't come from the people delivering it.

How does Delivery Assurance work in practice?
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Four steps: assess, diagnose, recommend, act. We review the artefacts you already have, interview the people who know what is actually happening, and score the programme against 13 delivery dimensions. You get an evidence-based view of delivery health, a decisive overall recommendation, and prioritised actions with a named owner for each. No embedded team, no open-ended engagement.

The full guide to independent programme assurance →

How long does an assessment take?
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It depends on the level of assurance you need. A Lite assessment typically delivers findings within one to two weeks. A Standard engagement runs over three to four weeks, and an XL engagement over six to eight. Portfolio work is scoped to the number of programmes. We design all our work to be fast — the goal is early insight, not a lengthy review process.

Why not just use our own PMO?
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Your PMO is accountable for running the programme, which makes it the wrong body to grade it — that is structural, not a criticism of the people. A PMO reports on the plan it owns, through the governance it designed, to the sponsors who approved it. We have no delivery stake in the answer, so we can put in writing what a PMO would find difficult to. Most clients use us alongside their PMO, not instead of it.

Why not a Big 4 firm or a large consultancy?
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Large consultancies typically embed a team, run an extended engagement, and often sell transformation delivery to the same client. We don't sell tools, run programmes, or take delivery ownership, so there is nothing for us to protect. The engagement is fixed in scope and price, measured in weeks rather than months, and the only output is an honest, evidence-based view of delivery health.

Why not ask our systems integrator for a health check?
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An implementation partner reviewing its own delivery is marking its own homework. Even with the best intent, its assessment is shaped by its commercial position — the change requests still to be raised, the reference it wants at the end. Independence is the product here: we have no implementation to defend and no follow-on delivery work to win.

How is this different from internal audit?
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Internal audit generally tests controls and compliance after the fact, on an annual cycle, with a mandate that stops short of judging whether a programme will deliver. We assess delivery health while there is still time to change the outcome, and we make a call — proceed, proceed with conditions, or fix the root cause first. The two work well together: audit tells you whether the controls held, we tell you whether the programme is going to land.

Can you assess a single team or work-stream rather than a whole programme?
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Yes. Our Lite assessment is well suited to focused, targeted reviews of a single team, workstream, or initiative. Broader programme coverage is available through our Standard and XL engagements, and a Portfolio screen covers four or more programmes at once. We'll help you determine the right scope during the introduction call.

Can we run this alongside an existing programme review or audit?
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Yes. Delivery assurance complements internal reviews and audits rather than replacing them. We provide independent, evidence-based insight that strengthens governance — many clients use it specifically to give their steering forums or boards greater confidence in what internal reporting is telling them.

Where do you work?
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We work remotely, which means we can support organisations anywhere English is the business language. Most engagements are delivered entirely remotely with no requirement for on-site presence. For complex XL engagements, on-site work may be considered where it adds value.

Is it worth the cost if we only have one programme?
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Yes — particularly if that programme is material to your organisation. The cost of a Lite or Standard assessment is typically a fraction of what a single month of delayed delivery costs. The value is in identifying risks early, when you still have time to act, rather than after issues have escalated.

Can we run a pilot before committing to a larger engagement?
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Yes — our Lite assessment is specifically designed for this. It provides an independent view of delivery health for a single programme or initiative, typically completed within one to two weeks. Many clients use it as a starting point before deciding whether a broader Standard or XL engagement makes sense.

How often should we re-run an assessment?
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You can use it as a one-off diagnostic; some leaders choose to run assessments regularly (e.g., quarterly) to track delivery health over time and detect emerging risks before they become costly.

How do we get started?
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The first step is a 15-minute introduction call, which you can schedule directly from this site. We'll use that conversation to understand your situation and explain how we'd approach it. If there's a clear fit, we'll follow up with a straightforward proposal outlining scope, approach, and cost. There's no obligation at any stage until you're ready to proceed.

Do you sign NDAs?
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Yes. We're happy to sign a mutual NDA before any detailed discussion of your programmes or organisation. Confidentiality is fundamental to how we work — our assessments involve sensitive delivery information and we treat it accordingly.

What if the delivery team pushes back on an independent review?
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It is a fair reaction, and we design for it. We are not there to grade individuals, and we say so at the outset. Most of what we need comes from a short survey and a handful of conversations, teams keep working normally throughout, and findings come to you before any wider distribution. In practice delivery teams often welcome it — an independent review gets risks escalated that they have been raising without traction.

What data or access do you need from us?
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Our requirements are kept deliberately light and vary by engagement level. For a Lite assessment, we typically need a targeted delivery survey completed by relevant team members, the last one or two status reports, and a project initiation document. For Standard and XL engagements, we'll agree data requirements as part of scoping — these will be broader but always proportionate to the complexity of the programme. We don't require lengthy document preparation or dedicated resource from your side.

How disruptive is it for our teams?
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Minimal. We're designed to create as little friction as possible for delivery teams. Most of the input we need comes from a targeted survey and a small number of short conversations with key stakeholders. Teams continue working normally throughout.

What happens if you find something serious?
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We present findings clearly, constructively, and with full context — the goal is always to give leadership the information they need to make good decisions, not to create alarm. If an assessment surfaces a significant issue, we'll explain what it is, why it matters, and what we'd recommend doing about it. Findings are shared with you before any wider distribution, and we'll work with you on how best to present them to your stakeholders.

What if I can't find the answer here?
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If you can't find what you're looking for, get in touch — we're happy to clarify how Delivery Assurance can help with your specific context.

Still have a question?

No obligation, no sales pitch — just a conversation about whether it's the right moment to bring in an independent view.